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Mobile Banking

Now banking with The Muncy Bank & Trust Company is even more convenient with Mobile Banking.
Free downloadable apps are available in the iTunes Store and Google Play. Just search for ‘muncy bank’ in either store.

  • Check your account balances
  • Transfer funds
  • Make Loan Payments
  • Access your Bill Pay and schedule payments
  • Available 24 hours a day; 7 days a week
  • SMS text banking is also available (text 79680).

 

For more information about our Mobile Banking please review the FAQs below.

Mobile FAQs

 

Questions


General
How much does this service cost?
Is it secure?
Which wireless carriers are supported?
Do I need a text message or data plan?
I'm not enrolled for online banking. Can I still use this?
What is Activation?


Mobile Banking
What is MBT Mobile Banking?
How do I access Mobile Banking on my phone's browser?
How do I sign up for Mobile Banking?
I activated Mobile Banking on my phone's browser. Why am I being asked to activate again?
How do I optimize my mobile web experience?
Is MBT Mobile Banking supported on my phone?
How do I install the downloadable application?

Text Banking
What is MBT Text Banking?
Can I use both Text Banking and Mobile Banking on my phone?
Is Text Banking supported on my phone?
Will I receive unsolicited text messages?
What are the Text Banking commands?

Bill Pay
How can I pay my bills with Mobile Banking apps?
Can I add new merchants while using Mobile Banking apps?

Troubleshooting
I enrolled my phone number but did not receive a text message. What should I do?
I received an activation code but never used it. What do I do now?
What happens if I get a new phone or change phone numbers?
Can I use Mobile Banking or Text Banking on more than one phone?
I activated Mobile Banking on my phone's browser. Why am I being asked to activate again?
What if my device is lost or stolen?

Answers


General
How much does this service cost?
There is currently no charge associated with the service. However, there may be charges associated with text messaging and data usage on your phone. Check with your wireless phone carrier for more information.
Is it secure?
Yes, the Mobile Banking service utilizes best practices from online banking, such as HTTPS, 128-bit SSL encryption, PIN, or password access and application time-out when your phone is not in use. Only the phones that you personally enroll in the service can access your accounts. In addition, no account data is ever stored on your phone. In the event your phone is lost or stolen, the service can be immediately disabled by either going online to www.muncybank.com and sign into your Online Banking access, then select Mobile Banking (under Administration) to deactivate your phone or by calling us during regular business hours at 570-546-2211 or toll free 877-243-8919.
Which wireless carriers are supported?
We support all the popular US wireless phone carriers, including AT&T, Sprint, T-Mobile, and Verizon. If your carrier is not listed when you enroll, select 'Other' and try the Mobile Web option (mobile.mucybank.com) in your Browser, or check back later, as new carriers will be added over time.
Do I need a text message or data plan?
Yes, a text messaging and/or data plan is typically needed, as data usage can become expensive without them. Please check with your wireless carrier for more information.
I'm not enrolled for online banking. Can I still use this?
You must first enroll in our online banking product before attempting to use MBT Mobile Banking.
What is Activation?
Activation is a one-time process that helps ensure your security. After you enroll a phone, you will receive an activation code, which will be required to begin using Text or Mobile Banking on your device. We recommend you print your activation code and installation instructions for easy reference during installation.

Mobile Banking


What is MBT Mobile Banking?
Mobile Banking gives you access to your accounts from your mobile web browser (mobile.muncybank.com) or a downloadable Mobile Banking application, depending on your preference and your phone capabilities. Both options allow you to: view account balances, search recent account activity, transfer funds, and find nearest ATM or branch locations.
How do I access Mobile Banking on my phone's browser?
After successful activation, your phone will receive a text message with your Mobile Banking URL. You can visit the site at any time at mobile.muncybank.com
How do I sign up for Mobile Banking?
If you have an iPhone or iPad – go to your iTunes account or if you have a droid or smart phone – go to your Google.Play account and search for ‘Muncy Bank’ in either of the apps stores or sign in to Online Banking on your computer and choose the Mobile Banking option (located under “Administration” in our online product). Enroll your mobile phone and follow the activation instructions.
I activated Mobile Banking on my phone's browser. Why am I being asked to activate again?
At the time of activation, a "cookie" is stored on your phone's browser, which allows the Mobile Banking system to remember that you activated. Some phones may require you to enable cookies or periodically erase them, requiring re-activation. If you are experiencing this issue, check your phone settings to ensure that cookies are enabled. If enabled and the issue persists, consider using an alternative mobile web browser with strong cookie support, such as Opera Mini (which can be found by visiting mini.opera.com on your phone's browser).
How do I optimize my mobile web experience?
Ensure your phone's browser has cookies enabled. In addition, enable style sheets for the best viewing experience.
Is MBT Mobile Banking supported on my phone?
Mobile Banking is supported on most all phones with a mobile web browser that supports cookies. The Mobile Banking can be accessed via the phone browser at mobile.muncybank.com. Droid or smart phones, iPhone and iPads can install an app from the appropriate ‘apps’ store.

How do I install the downloadable application?

  • If you have an iPhone – go to your iTunes account or if you have a droid or smart phone – go to your Google.Play account and search for ‘Muncy Bank’ in either of the apps stores.
  • You will then be brought to a page with a Download link. Click this link to download the application.
  • When finished, you will be notified that the download completed
  • After launching the application for the first time, you may be asked to give permission to access the data network. You will need to grant permission in order to proceed.

Text Banking


What is MBT Text Banking?
Text banking gives you access to your accounts via text (SMS) messages on your phone. It's a fast, easy way to look up account balances or recent account history by sending a text command to a shortcode (79680).
Special note: Add the shortcode to your contact list in your phone address book for quick access to SMS text Banking.
Can I use both Text Banking and Mobile Banking on my phone?
Yes, you can use both options from the same phone. To do so you will need to activate each option on your phone prior to use.
Is Text Banking supported on my phone?
Text Banking will work on any text message (SMS) capable phone.
Will I receive unsolicited text messages?
You will only receive messages when:
You specifically request one of the Text Banking commands when using SMS.
You subscribe to Alerts in our Online Banking product.
We send a secure message regarding our online banking service.
What are the Text Banking commands?

 

FUNCTION   

COMMAND    

DESCRIPTION

Balance

B

Summary of available balances for all accounts

History

H

Summary of recent transactions per account

Command

C

List of available Text Banking commands

Help

HE

Help content for Text Banking

Login

L

Receive a URL for the MBT Mobile Browser website

Recover

R

Receive a URL and new activation code for the MBT Mobile Browser web site

Stop

S

De-activate all MBT text services

NOTE: You can check for additional available commands by activating your phone and sending C to 79680.

 

Bill Pay


How can I pay my bills with Mobile Banking apps?
While using the Mobile Banking app, select “Bill Pay” from the menu bar in the upper right hand corner. You can schedule payments to vendors on file, view your payment history and review payments scheduled.

Can I add new merchants while using Mobile Banking apps?
For security purposes, new merchants may only be added while signed into Online Banking Bill Pay via a standard web browser.


Troubleshooting


I enrolled my phone number but did not receive a text message. What should I do?
Typically you should receive a text message within a few minutes after enrolling, however sometimes mobile carriers experience delays which slow down text message delivery. While waiting, make sure you phone has wireless signal. In addition, be sure you entered the correct phone number on the enrollment site. If you still do not receive it, contact your wireless carrier to be sure text messaging is enabled on your phone.
I received an activation code but never used it. What do I do now?
Activation codes expire after a specific period of time (usually 24 hours). If you need a new one, return to the Mobile Banking enrollment site (called the Mobile Banking Center) and request a new activation code.
What happens if I get a new phone or change phone numbers?
If you get a new phone or change phone numbers, be sure to return to Mobile Banking website via your PC and update your phone profile in the Mobile Banking Center. We recommend removing your old phone and re-enrolling your new phone.
Can I use Mobile Banking or Text Banking on more than one phone?
Yes. Visit the Mobile Banking Center and simply enroll (and then activate) another phone number.
I activated Mobile Banking on my phone's browser. Why am I being asked to activate again?
At the time of activation on your phone's browser, a cookie is generated which always tells the Mobile Banking system that you activated (thus allowing you to proceed to the sign on screen). However, some mobile phones will periodically erase all cookies, requiring you to reactivate.
What if my device is lost or stolen?
If you are concerned about misuse of your phone, contact your mobile service provider immediately to stop all wireless service. Additionally, sign on to online banking and disable or remove your phone in the Mobile Banking Administration function.


©Copyright 2008 The Muncy Bank and Trust Company. Member FDIC. Equal Housing Lender.